Server Complete

Hello everyone,

We have changed our policies regarding invoice extensions and I just wanted to make a post to explain the changes and how they will affect you.

In an effort to reduce abuse of invoice due date extensions, we have deployed a brand new Extension Manager within Mission Control. This new system will allow you to choose an unpaid invoice on your account and extend the due date by 5 days, automatically.  This system is designed to reduce the number of tickets from individuals requesting extensions on their invoices.

Basically, here is how it works:

• Login to Mission Control and select “Extend Invoice” from the “Billing” menu
• Read and accept the terms and conditions of invoice extensions
• Select the desired invoice to extend
• Press “Extend”

This will automatically push the due date forward by 5 days on the selected unpaid invoice.

Now, here is the catch to this whole system:

You are permitted a maximum of three invoice extensions per calendar year (January 1 – December 31). No further extensions will be provided once you have exhausted your three.

Any and all extension requests must be made utilizing this new system. Requests for extensions via ticket will be denied. Each invoice may only be extended once and for a maximum of 5 days.

We hope everyone understands and does not have any problems with this new system. In order to keep fairness for each and every one of our customers, we thought it best to implement this system.

Should you have any questions or comments, please bring them to our attention by opening a ticket with Billing.

Thank you,
Daniel Stephens
Server Complete, LLC